Customer Instructor, Malmö 2023-01

Web Manuals is growing!

Join our international and diverse team and be a part of a fast growing SaaS company aiming for the sky! Web Manuals is helping the Aviation Industry enhance their success, flight safety and happiness by offering a cloud-based document management system that is making operators safer and more agile.

Our product is currently used by more than 500 clients all over the world and we are continuously growing! We are as focused on our expansion as we are on our customer satisfaction and quality in development. This requires a high performing, ambitious team and currently we are almost 65 team members working from our offices in Malmö, Sweden, San Diego, USA and Singapore!

So, do you want to be part of our young and fast growing team, working in an international setting and building your career in a strongly value-based, global culture? If yes, this is your opportunity!

We are looking for an excellent Customer Instructor

The Web Manuals Academy Team is looking for an additional team member! The role is based at our amazingly fresh headquarters located by the waterfront in central Malmö. You will be focusing on giving our dear customers the most fantastic training experience ever! We strive to keep high standards in our delivery of trainings and workshops, with thorough internal trainings and team support as a foundation.

Responsibilities in the role

The objective of the Customer Instructor (formal title: Academy Associate) is to ensure product knowledge transfer and product understanding among customers and partners, by delivering high-quality trainings and workshops.

Working as our Customer Instructor, you participate in the training process of our customers and partners.

You hold on-site and online instructor-led trainings and workshops for our customers and partners.

You plan and hold webinars in collaboration with the Academy team and other departments.

You support the Sales Team with training for prospects.

You participate in strategic projects of the company, striving to develop the company and our services.

What do we offer you?

  • To be part of a forward thinking, fast growing SaaS company in the aviation industry.

  • A strong value-based culture with fantastic opportunities to grow, develop and influence both your daily work and the business strategies.

  • A global, dynamic and diverse environment. Our team is from all over the world and together we speak 20+ languages.

  • To develop your skills with an internationally growing brand and to take part in developing new strategies.

  • A thorough onboarding where you get to know our customers, the industry, the company, our values and our services.

 Who are we looking for?

  • You are empathic and can easily understand what it means to be in someone else’s shoes.

  • You are a good listener and well aware of the importance of listening to really understanding the customer’s needs.

  • You enjoy teaching and speaking in public. You are patient and pedagogic in educational situations.

  • You are passionate about taking on customer challenges and to not letting go until you have found a solution.

  • You are a team player who understands that a chain is never stronger than it’s weakest link.

  • You are creative and love coming up with new ideas and you love to challenge the conventional for new ways to success! 

  • You work both independently, to drive your own projects as well as in groups on larger projects.

  • You are structured and analytical, and love to follow up on your goals.

  • You get things done, without compromising quality.

  • You have an open mind and non-prestigious attitude to changes, diverse cultures and a natural incline to get involved, take responsibility and act with integrity.

 A successful candidate should have the following qualifications

  • A university degree

  • Proficiency in English and great communication skills

  • Any additional language is meriting, and especially French

  • Work experience from delivering trainings/being an instructor

  • Experience from the aviation industry is also meriting

 The position is based in Malmö and is a full-time position which we would like to see starting in February 2023.