Location: Malmö, Sweden
Reporting to: Head of Supply Chain
Application: Please apply as soon as possible as we are working continuously with the applications
Have any questions?
Questions about this position are answered by:
Head of supply chain, Jenny Segerlund +46 72 400 82 33
The Order & Shipping Coordinator is responsible for providing excellent customer support and service by handling orders, planning shipments, and acting on customer requests. The position is based in Malmö and you will be part of a team of 3.
Your job is to work closely with customers to ensure they are satisfied with the service they receive. Building a positive image of our organisation’s support during the full sales process is a natural part of the role.
Working as an Order & Shipping Coordinator means administrational work such as order handling, creating of shipping documents and processing of invoices, all these processes are computer based, therefore the successful candidate must have good computer literacy.
Furthermore, communication skills are very important for the job, as the Order & Shipping team serves as interface between customers and internal company functions.
Responsible for promptly respond to customer inquiries, handle and resolve customer requests and provide excellent customer information & service
Responsible for order confirmation, invoicing, and shipping processes
Maintain and update customer accounts in the ERP system
Coordinate with other departments as Internal Sales, Planning, Purchase, Finance, QA and the Warehouse to be able to fulfil orders and customer requests
National and international shipping, including approvals, permits, declarations and other documentation related to shipping of life science products.
2+ years of experience in Customer Support or another client-facing role
Experience in working with complex, multi-divisional and multi-geographical customers
Excellent communication abilities & executive presence
Confident IT user (Outlook, MS Office, ERP-system)
Ability to work structured and independently
A keen eye for details is necessary
A natural problem solver with the ability to multitask and handle difficult interactions.
Experience in identifying customer needs, clarifying their requests, and researching different solutions
Customer focused with the flexibility to manage different interactions.
Experience working with cross-functional teams (e.g. Sales, Accounting, Warehouse)
Fluent in Swedish and English, both spoken and written
Svar Life Science is a Swedish company that works to enable life-changing therapies by serving the global Life Science market with tools for drug development and companion diagnostic solutions. We deliver answers you can trust from discovery to diagnosis. Our combination of high-quality products, innovative technologies, and comprehensive laboratory services is used by our customers to develop new therapeutics, diagnose patients and treat diseases.
Wieslab AB is a Svar Life Science company that provides specialized contract laboratory services within the bioanalytical and clinical diagnostic sector. The Bioanalytical Services offered are centered on large molecules (biologics and biosimilars) with a special focus on immune-mediated diseases.